Refund Policy

At Zonal Trip, we aim to provide reliable and transparent travel booking services. This Refund Policy explains the terms and conditions applicable to cancellations, refunds, rescheduling, and payments for travel services booked through Zonal Trip.

By making a booking with Zonal Trip, the customer acknowledges and agrees to the terms mentioned in this Refund Policy.

1. General Refund Policy

All bookings made through Zonal Trip are subject to the cancellation and refund policies of the respective airline, hotel, cruise operator, tour operator, visa service provider, insurance company, or other travel supplier.

Refund eligibility depends on the specific booking, fare or package conditions, cancellation date, supplier policy, and applicable charges.

Some travel services may be non-refundable, either fully or partially.

Zonal Trip does not guarantee a refund unless the respective service provider has approved the refund.

2. Flight Booking Refunds

Flight tickets are subject to the fare rules and cancellation policies of the respective airline.

• Non-refundable tickets may not be eligible for a refund.
• Refundable tickets may be subject to cancellation charges.
• Airline cancellation fees, service charges, taxes, and other applicable deductions may apply.
• In case of airline-initiated cancellation, refund eligibility will be determined according to the airline's policy.
• Refunds may take time depending on the airline and payment processing timelines.
• No refund will be provided for unused tickets unless permitted under the applicable fare rules.

Any refund approved by the airline will be processed after the amount is received or confirmed by Zonal Trip.

3. Hotel Booking Refunds

Hotel bookings are subject to the cancellation policy of the respective hotel or accommodation provider.

• Some hotel bookings may be fully refundable before a specified deadline.
• Some bookings may be partially refundable.
• Non-refundable hotel bookings will generally not qualify for a refund.
• No-show bookings may be non-refundable.
• Early check-out may not qualify for a refund unless permitted by the hotel's policy.

Any applicable hotel cancellation charges will be deducted from the refundable amount.

4. Cruise Booking Refunds

Cruise bookings are subject to the cancellation and refund terms of the respective cruise operator.

Depending on the cruise booking and cancellation date:

• Cancellation charges may apply.
• Deposits may be non-refundable.
• Certain cruise fares may be completely non-refundable.
• Cancellation close to the departure date may result in substantial cancellation charges or no refund.
• Changes to passenger details, sailing dates, or itineraries may incur additional charges.

Any refund will be processed according to the cruise operator's applicable policy.

5. Holiday Packages & Tour Refunds

Holiday packages and tours may include multiple services such as flights, hotels, sightseeing, transportation, activities, meals, and other arrangements.

Refund eligibility will depend on the cancellation terms applicable to each component of the package.

If a customer cancels a package:

• Supplier cancellation charges may apply.
• Zonal Trip service or administrative charges may be deducted where applicable.
• Non-refundable components will not be refunded.
• Refunds will depend on the amount recoverable from the respective suppliers.

The final refundable amount, if any, will be communicated after the cancellation request has been reviewed.

6. Visa Service Refunds

Visa-related payments may include government fees, embassy fees, application fees, appointment charges, service charges, and documentation assistance fees.

Government and embassy fees are generally non-refundable once paid or submitted, subject to the applicable authority's policy.

Zonal Trip does not guarantee visa approval.

In case of visa rejection, refusal, delay, or appointment unavailability, refund eligibility will depend on the applicable fee and service terms.

Service charges already incurred may be non-refundable.

7. Travel Insurance

Travel insurance policies are subject to the terms and conditions of the respective insurance provider.

Refunds or cancellations of insurance policies will be handled according to the insurer's policy.

Zonal Trip is not responsible for claims, cancellations, or refunds rejected by the insurance provider.

8. Cancellation Requests

Customers who wish to cancel a booking must contact Zonal Trip through an authorized communication channel.

Cancellation requests should include:

• Customer name
• Booking reference number
• Travel details
• Service booked
• Reason for cancellation, where required

Cancellation will be processed according to the applicable supplier's policy.

A cancellation request does not automatically guarantee a refund.

9. Rescheduling & Date Changes

Requests to change travel dates, passenger details, hotels, cruise dates, or other booking information are subject to availability and supplier approval.

Additional charges may include:

• Airline or supplier amendment fees
• Fare differences
• Hotel rate differences
• Cruise amendment charges
• Government taxes
• Service charges
• Other applicable fees

If the supplier does not permit changes, the customer may need to cancel the existing booking and make a new booking.

10. Supplier-Initiated Cancellation

If an airline, hotel, cruise operator, tour operator, or other supplier cancels a service, Zonal Trip will assist the customer according to the options provided by the supplier.

Depending on the supplier's policy, the customer may be eligible for:

• Full or partial refund
• Alternative travel arrangements
• Rescheduling
• Credit voucher
• Other options offered by the supplier

Zonal Trip cannot guarantee a particular refund or alternative unless it has been approved by the relevant supplier.

11. Refund Processing Time

Refund processing times vary depending on the service provider and payment method.

Once a refund is approved and received from the supplier, Zonal Trip will process the applicable refund within a reasonable processing period.

The actual time for the amount to appear in the customer's bank account or payment method may depend on the bank, card issuer, payment gateway, or other financial institution.

12. Refund Deductions

Where applicable, the following amounts may be deducted from the refund:

• Airline cancellation charges
• Hotel cancellation charges
• Cruise cancellation charges
• Tour operator charges
• Visa or government fees
• Supplier service charges
• Payment gateway charges
• Bank charges
• Zonal Trip service charges
• Other applicable administrative charges

The customer will receive the applicable refundable amount after such deductions.

13. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same booking, Zonal Trip will verify the transactions.

Once the duplicate payment is confirmed, the excess amount may be refunded to the original payment method, subject to applicable payment processing or bank charges.

14. Incorrect or Failed Transactions

If an amount is deducted from the customer's account but the booking is not successfully confirmed, Zonal Trip will verify the transaction.

If the payment is successfully received by Zonal Trip but the booking cannot be confirmed, the applicable amount may be refunded or adjusted against another booking, subject to customer confirmation and applicable payment terms.

Bank or payment gateway processing times may apply.

15. No-Show Policy

If a customer fails to appear for a confirmed flight, hotel stay, cruise, tour, transfer, or other travel service without cancelling within the permitted cancellation period, the booking may be treated as a no-show.

No-show bookings may be completely non-refundable depending on the supplier's policy.

16. Customer's Responsibility

Customers are responsible for reviewing their booking details before confirmation, including:

• Passenger names
• Travel dates
• Destination
• Flight details
• Hotel details
• Cruise details
• Visa requirements
• Cancellation conditions
• Package inclusions and exclusions

Zonal Trip will not be responsible for additional costs resulting from incorrect information provided by the customer.

17. Non-Refundable Services

The following services or charges may be non-refundable, depending on the applicable terms:

• Non-refundable flight fares
• Non-refundable hotel rates
• Cruise deposits or fares
• Visa and government fees
• Certain holiday package components
• Travel insurance premiums
• Service and administrative charges
• Special promotional fares
• Supplier-specific non-refundable charges

Customers will be informed of applicable conditions where reasonably possible before confirmation.

18. Force Majeure

Refunds arising from circumstances beyond the reasonable control of Zonal Trip will be subject to the policies of the relevant service providers.

Such circumstances may include:

• Natural disasters
• Severe weather
• Pandemics or epidemics
• War
• Terrorism
• Government restrictions
• Strikes
• Civil unrest
• Border closures
• Airport closures
• Airline or cruise disruptions
• Other unforeseen circumstances

Any refund or alternative arrangement will depend on what is offered or approved by the relevant supplier.

19. Refund Method

Where possible, approved refunds will be processed through the original payment method used for the booking.

In certain circumstances, Zonal Trip may use another appropriate refund method after verification and customer confirmation.

20. Exceptional Circumstances

Any refund request that falls outside the applicable supplier policy may be reviewed by Zonal Trip on a case-by-case basis.

Approval of an exceptional refund is at the discretion of Zonal Trip and does not create an obligation to provide similar refunds in future cases.

21. Changes to This Refund Policy

Zonal Trip reserves the right to modify or update this Refund Policy from time to time.

Any updated version may be published on the official website or communicated through appropriate channels.

The revised policy will become effective upon publication unless otherwise specified.

22. Contact Us

For cancellation, refund, rescheduling, or booking-related queries, customers may contact Zonal Trip through the official contact details provided on our website.

Zonal Trip – Your Journey, Our Responsibility.